Who is Equinox Imports?
Keeping a sharp edge on business is our specialty. Based out of our logistics hub in Burnaby, British Columbia, Equinox is a premier, 100% Canadian owned official brand partner for House of Knives. We manage everything for House of Knives outside of the physical stores, including website operations, global product sourcing, wholesale distribution, and corporate/personal gifting.
By bridging world-class international sourcing and global manufacturing with seamless domestic logistics, we ensure top-tier brands and premium gifts reach Canadian businesses, independent retailers, and corporate clients without cross-border headaches.
Do you sell directly to consumers?
Our primary focus is wholesale distribution and corporate sales. Consumer purchases are available through House of Knives and our authorized retail partners.
Where are you located?
Our warehouse is located in Burnaby, British Columbia, Canada, allowing us to ship efficiently across the country.
How do I become an authorized dealer?
Complete our Dealer Application and Reseller Agreement. Once approved, you'll receive access to pricing, ordering information, product resources, and marketing materials.
Is there a minimum order?
Yes. orders are subject to a minimum $500 purchase requirement.
Do you sell to online retailers?
Yes. Online retailers are welcome provided they comply with our reseller policies, including any applicable MAP (Minimum Advertised Price) requirements.
How do I place an order?
Orders can be placed through:
· Your Equinox sales representative
· Our wholesale website (where available)
What payment methods do you accept?
We accept:
· Credit Card
Can I change or cancel an order?
Orders can be modified or cancelled only if the request is received before the order has been submitted to our vendors or shipped from our warehouse.
Once an order has been placed with a vendor or has shipped, it is considered final sale and cannot be cancelled, modified, or returned.
We recommend reviewing all orders carefully before submission. If you need assistance with an order, please contact our sales team as soon as possible.
Do you offer pre-orders?
Yes. Many new product launches are available for pre-order. Your sales representative can provide expected arrival dates and availability.
How quickly are orders shipped?
Most in-stock orders are shipped within 1–2 business days. An ETA for products that need to be ordered from the vendor will be provided after the order has been placed or you can contact your sales representative.
Do you ship across Canada?
Yes. We ship to retailers throughout Canada.
Do you offer free shipping?
Yes. We offer free shipping on all wholesale orders over $2,500.
Orders under $2,500 are subject to a flat $50 shipping fee. Shipping charges apply to orders shipped within Canada.
For questions regarding larger orders, special shipping requirements, or delivery options, please contact our sales representative.
Can I track my shipment?
Yes. Tracking information will be provided once your order ships.
How do I know what's in stock?
Your sales representative can provide current inventory availability.
Are prices in Canadian dollars?
Yes. All pricing is in Canadian Dollars (CAD) unless otherwise stated.
Do you have MAP pricing?
Certain brands require compliance with a Minimum Advertised Price (MAP) policy. Dealers are expected to follow all applicable pricing guidelines.
Do prices change?
Prices are subject to change due to manufacturer pricing, exchange rates, and freight costs. Dealers will be notified of significant pricing changes whenever possible.
How do I submit a warranty claim?
Please see our Warranty Claims page.
Can I return products I ordered by mistake?
Returns require prior authorization and may be subject to restocking fees. Special order items are generally non-returnable.
Do you offer corporate gifting?
Yes. We work with businesses across Canada to provide premium gifts, employee recognition programs, incentive awards, and branded merchandise.
Can products be customized?
Many brands offer engraving or customization options. Contact us to discuss your project.
How can I contact Equinox Imports?
Inquiries orders@Equinoximports.com